Frequently Asked Questions About Our Dinner Train

FAQs

Our trains run in all weather. However, if due to severe weather conditions we need to cancel, we will notify you immediately.

There are no refunds. We will try to accommodate a reschedule with a 10-day advance notice. The rescheduled trip needs to be in the same calendar year.

Passengers should arrive 30 minutes before their trip. Trains will be ready for boarding at that time. Unfortunately, due to schedule constraints, we cannot hold trains for late passengers.

We do not allow pets or comfort animals on the train unless it is a seeing-eye or service dog/miniature horse.

We have limited bathroom facilities available in each car. Portsmouth Junction does not have any bathrooms. We are working to provide more bathroom facilities at our station areas in the near future.

Convenient, free parking is located right at our Portsmouth Junction Station. The entrance to our lot will be on your right after you cross over the railroad crossing on Alexander Road - look for the caboose with the American flag! The walkway to the train is in the center of the of the parking lot. A member of our staff will be there to greet you and guide you to your seats.

No smoking is allowed on the train or in the station area.

No, we have both food and drink available for purchase on all of our trains. Certain trains (Breakfast with Santa) do not sell alcohol, as they are family-friendly environments.

Our trains are reservation only. Tickets may be purchased online or reserved by calling our office at (401) 295-1203.

Groups looking to make reservations for any of our trains are asked to call the office so we may block off the appropriate number of seats.

Unfortunately, we are not. Due to the narrow vestibules and door openings on our historic passenger cars, we are not able to accommodate wheelchairs. Passengers must also use stairs to board the train.

Our Grand Bellevue Dinner, Murder on the Bellevue Express, Autumn Harvest Bistro, Bayside Station Seafood Boil, Breakfast with Santa, and Dicken’s Holiday Dinner trains board at Portsmouth Junction Station, One Alexander Road in Portsmouth. Most charters board at Portsmouth Junction. See our Contact Us page for directions.

Terms and Conditions

By purchasing tickets to one of the Grand Bellevue Rail Dining or Holiday Train Experiences, each ticket holder agrees to comply with the following conditions. Failure to comply with these conditions may result in the refusal of passage or removal from the property.

  • Guests are not allowed on coach steps or vestibules while the train is in motion unless instructed to by an authorized representative of the railroad.
  • Guests shall board and de-train only at designated doors that are attended by railroad staff and will not attempt to board or alight from a train while it is in motion.
  • Passengers will not climb on locomotives, railroad tracks, and all railroad equipment except for passenger cars in the train unless accompanied by an authorized representative of the railroad.
  • Passengers understand that children must be supervised at all times and must be accompanied by an adult when passing through the train.
  • Passengers will not smoke in the buildings or on the trains.
  • Passengers agree not to bring outside alcoholic beverages onto railroad property.
  • Passengers agree that this railroad shall not be held responsible for delays, submission, or cancellation of its trains.
  • Passengers acknowledge we may refuse passage to, or remove any passenger who appears intoxicated or whose behavior becomes unsafe or objectionable to fellow passengers or railroad representatives at any time.
  • Passengers agree to follow the boarding and seating instructions given by any railroad representative and understand that late arrivals may result in separated seating or missing the train.
  • Passengers understand that non-service animals are not permitted on the property.
  • Passengers understand that the Newport and Narragansett Bay Railroad may change motive power, equipment, schedule, and menu without advance notice.

Privacy Policy

This privacy notice discloses the privacy practices for www.trainsri.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:
What personally identifiable information is collected from you through the website, how it is used, and with whom it may be shared.

  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or another direct contact from you. We will not share, sell, or rent this information to anyone. We use an outside ticketing company to process orders and a credit card processing company to bill users for goods and services.

These companies do not retain, share, store, or use personally identifiable information for any secondary purposes beyond filling your order. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to process an order for tickets.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Orders

We request information from you on our order form. To purchase tickets, you must provide contact information (like name and address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your order. If we have trouble processing an order, we’ll use this information to contact you.

Security

We take precautions to protect your information. When you submit sensitive information via the website or the websites of our third-party ticketing and payment services, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.
You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (401) 295-1203 or via email.