Frequently Asked Questions
About Our Dinner Train

WHAT ABOUT INCLEMENT WEATHER?

Our trains run in all weather. However, should we need to cancel due to extreme weather conditions, we will notify you immediately.

WHAT IS THE CANCELLATION POLICY IF I AM UNABLE TO KEEP MY RESERVATION?

There are no refunds within 7 days of departure. We will try to accommodate a reschedule with a 7-day advanced notice. The rescheduled trip must be within the same calendar year.

WHEN DO I NEED TO ARRIVE?

Doors open one hour prior to departure for cocktail reception hour. Passengers should arrive 30 minutes before their trip. Unfortunately we cannot “hold trains” for late passengers due to schedule restraints and inconvenience to other guests.

CAN I BRING A PET OR COMFORT ANIMAL ON THE TRAIN?

Service dogs are permitted onboard by law. Non-service dogs are not permitted and are strictly enforced. Please contact us in advance to verify the information so we may provide the best seating for you, the service dog, and our other passengers.

ARE THERE BATHROOM FACILITIES ON THE TRAIN?

We do have bathroom facilities available in each car. 

WHERE DO I PARK?

Convenient, free, parking is located right at our Portsmouth Junction Station. The entrance to our lot will be on your right after you cross over the railroad crossing on Alexander Road. Convenient boarding ramps are easily accessible. Staff members are always ready to greet you and escort you to your seats.

CAN I SMOKE ON THE TRAIN?

Smoking of any kind is STRICTLY PROHIBITED on the train or in the boarding area. Please ask a team member for our smokers' outpost locations on the property (for use before and after the train ride) for your convenience. We are happy to help. 

CAN I BRING FOOD OR ALCOHOL ON THE TRAIN?

​No. Outside alcohol or food is strictly prohibited onboard.

HOW DO I MAKE RESERVATIONS?

Our trains are reservation only. Tickets may be purchased online or reserved by calling our office at 401-295-1203 during business hours: Tuesdays through Saturdays, 10 a.m. to 8 p.m.

Groups of 12 or more seeking reservations for any of our excursions are asked to call the office so we may block off the appropriate number of seats. Private group events require a minimum of 35 guests. 

ARE YOU HANDICAP ACCESSIBLE?

​Unfortunately, we are not. Due to the narrow vestibules and door openings on our historic passenger cars, we cannot accommodate wheelchairs. Passengers must also use stairs to board the train.

WHERE DO I BOARD THE TRAIN?

All of our Grand Bellevue Rail Dining train cars board at Portsmouth Junction Station, One Alexander Road in Portsmouth RI. 

TERMS AND CONDITIONS

By purchasing tickets to one of the Grand Bellevue Rail Dining Experiences, each ticket holder agrees to comply with the following conditions. Failure to comply with these conditions may result in the refusal of passage or removal from the property.

• Guests are not allowed on coach steps or vestibules while the train is in motion unless instructed to by an authorized railroad representative. 

• Guests shall board and de-train only at designated doors attended by railroad staff and will not attempt to board or de-train from a train while it is in motion.

• Passengers will not climb on locomotives, railroad tracks, and all railroad equipment except for passenger cars in the train unless accompanied by an authorized railroad representative.

• Passengers understand that children over 12 only are welcomed onboard and must be accompanied by an adult at all times.

• Passengers will not smoke in the buildings or on the trains.

• Passengers agree not to bring outside alcoholic beverages onto railroad property.

• Passengers agree that this railroad shall not be held responsible for delays, submission, or cancellation of its trains.

• Passengers acknowledge we may refuse passage to, or remove any passenger who appears intoxicated or whose behavior becomes unsafe or objectionable to fellow passengers or railroad representatives at any time.

• Passengers agree to follow any/all railroad representatives boarding and seating instructions and understand that late arrivals may result in separated seating or missing the train.

• Passengers understand that non-service animals are not permitted on the property.

• Passengers understand that the Newport and Narragansett Bay Railroad may change motive power, equipment, schedule, and menu without advance notice.

PRIVACY POLICY

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