Frequently Asked Questions About Our Dinner Train
Our trains run in all weather. However, if due to severe weather conditions we need to cancel, we will notify you immediately.
There are no refunds. We will try to accommodate a reschedule with a 10-day advance notice. The rescheduled trip needs to be in the same calendar year.
Passengers should arrive 30 minutes before their trip. Trains will be ready for boarding at that time. Unfortunately, due to schedule constraints, we cannot hold trains for late passengers.
We do not allow pets or comfort animals on the train unless it is a seeing-eye or service dog/miniature horse.
We have limited bathroom facilities available in each car. Portsmouth Junction does not have any bathrooms. We are working to provide more bathroom facilities at our station areas in the near future.
Convenient, free parking is located right at our Portsmouth Junction Station. The entrance to our lot will be on your right after you cross over the railroad crossing on Alexander Road - look for the caboose with the American flag! The walkway to the train is in the center of the of the parking lot. A member of our staff will be there to greet you and guide you to your seats.
No smoking is allowed on the train or in the station area.
No, we have both food and drink available for purchase on all of our trains. Certain trains (Breakfast with Santa) do not sell alcohol, as they are family-friendly environments.
Our trains are reservation only. Tickets may be purchased online or reserved by calling our office at (401) 295-1203.
Groups looking to make reservations for any of our trains are asked to call the office so we may block off the appropriate number of seats.
Unfortunately, we are not. Due to the narrow vestibules and door openings on our historic passenger cars, we are not able to accommodate wheelchairs. Passengers must also use stairs to board the train.
Our Grand Bellevue Dinner, Murder on the Bellevue Express, Autumn Harvest Bistro, Bayside Station Seafood Boil, Breakfast with Santa, and Dicken’s Holiday Dinner trains board at Portsmouth Junction Station, One Alexander Road in Portsmouth. Most charters board at Portsmouth Junction. See our Contact Us page for directions.
Terms and Conditions
By purchasing tickets to one of the Grand Bellevue Rail Dining or Holiday Train Experiences, each ticket holder agrees to comply with the following conditions. Failure to comply with these conditions may result in the refusal of passage or removal from the property.
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What personally identifiable information is collected from you through the website, how it is used, and with whom it may be shared.
Information Collection, Use, and Sharing
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You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.